Booking Terms & Conditions

THIS WILL BE UPDATED FOR 2025

"Organiser" means EGSW Events Ltd (a Company registered in the Republic of Ireland) trading as European Gay Ski Week, the entity which arranges all aspects of the Festival, European Gay Ski Week.

“Tour Operator” means Sunweb Group which acts as a tour operator for the sale of the EGSW Package Holidays in all territories where it operates and will accept bookings from festivalgoers outside of those territories. It will only offer these trips online via the websites developed by SUNWEB GROUP.

“Festivalgoer" means you, the person who buys or agrees to buy the holiday or any person on whose behalf you agree to purchase the holiday and who is listed on the booking confirmation or any other person to whom you transfer a holiday you have bought.

The Organiser reserves the right to terminate the contract if the behaviour or conduct of a Festivalgoer either prior to or during a holiday is likely to endanger the safety or wellbeing of other Festivalgoers in his / her company or that of the Festivalgoer him / her self and the cancellation charges as provided for in Clause 4 of these booking conditions are payable by the Festivalgoer, in addition there will be no right to a refund for the Festivalgoers holiday or any expenses incurred as a result of the termination. Further, where, as a result of the Festivalgoer’s actions or the actions of any other person who is listed on the booking record (excluding the Organiser and or the Tour Operator) either or both of the following incidents occurs:

(a) there is a delay or diversion to the means of transportation the subject of this contract;

(b) the accommodation in which the Festivalgoer is staying is damaged;

the Festivalgoer hereby agrees to indemnify the Organiser against any claim (including legal costs) made against the Organiser in relation to the occurrence of such incidents.

The Contract

  1. No contract shall arise until the Tour Operator has received the appropriate deposit or the full payment for the holiday and the Tour Operator has issued confirmation by email (the booking confirmation) of its acceptance to the Festivalgoer. The agreement between Sunweb Group as a tour operator and each person seeking to make and/ or making bookings to attend the Festival (the “Festivalgoer”) will be governed by national law of the relevant sales country, as well as the relevant local travel terms and conditions of Sunweb Group.
  2. The Tour Operator assumes that in addition to their own booking conditions, you are also aware of the terms and conditions of the Organiser in relation to the event pass and all extra options which you may have purchased. The Organiser's terms and conditions and all other descriptive material are contained within the European Gay Ski Week website.

The Organiser reserves the right to terminate the contract if the behaviour or conduct of a Festivalgoer either prior to or during a holiday is likely to endanger the safety or wellbeing of other Festivalgoers in his / her company or that of the Festivalgoer him / her self and the cancellation charges as provided for in Clause 4 of these booking conditions are payable by the Festivalgoer, in addition there will be no right to a refund for the Festivalgoers holiday or any expenses incurred as a result of the termination. Further, where, as a result of the Festivalgoer’s actions or the actions of any other person who is listed on the booking record (excluding the Organiser and or the Tour Operator) either or both of the following incidents occurs:

(a) there is a delay or diversion to the means of transportation the subject of this contract;

(b) the accommodation in which the Festivalgoer is staying is damaged;

the Festivalgoer hereby agrees to indemnify the Organiser against any claim (including legal costs) made against the Organiser in relation to the occurrence of such incidents.

  1. Special Needs

It shall be the Festivalgoer’s responsibility to disclose prior to booking to the Organiser any physical or mental condition of a member of his party that may be relevant. Festivalgoers are required to complete and return the Organiser’s Special Needs Form detailing any special requirements that they may have as a consequence of any physical or mental condition. The Organiser reserves the right to decline to provide a holiday for a disabled person where in the Organiser’s opinion that holiday would be inconsistent with or inadequate to cater for the special needs of a disabled person.

  1. Booking and payment

The booking confirmation (in the form of a booking confirmation email sent to the 1st person in the booking) will contain a summary of the payment option chosen and the payment schedule. The Festivalgoer will receive his/her booking confirmation only after the Tour Operater has received in cleared funds the amount of the Festivalgoer’s first payment.

Bookings where the instalments or balance have not been paid at or by the due dates indicated in the booking confirmation email sent to the Festivalgoer will be cancelled and cancellation fees as specified in clause 4 will apply.

  1. Cancellation conditions

If payments are not made according to the schedule set out on booking confirmation, the organiser and or the Tour Operator shall have the option to cancel the holiday. If the Organiser and or the Tour Operator exercises that option or if the Festivalgoer cancels the holiday the following cancellation charges are payable by the Festivalgoer

For any Extra’s (options) booked:

You can cancel at any point up to the 23.59 on the 10th day before the commencement of your holiday for any reason and you will be refunded in full for all the extra’s (options)you have booked within within 30 days of the end date of your holiday.

If you do cancel and you have an event pass voucher, this will not be refunded however the Organiser will accept it for any one future European Gay Ski Week.

If you do cancel and you have an lift pass discount voucher, this will not be refunded however the Organiser will accept it for for any one future European Gay Ski Week.

Lost lift passes and event passes will not be refunded by the organiser or the Tour Operator. If further to the loss of a lift pass or an event pass the Festivalgoer buys a new lift pass or event pass onsite, the new lift pass or new event pass the Festivalgoer bought onsite will not be refunded by the organiser or the Tour Operator even if the Festivalgoer finds thier lift pass or event pass later after they have bought a new lift pass or event pass. This is valid for all the other options/meals booked and that are accessible with a voucher/meal ticket. In case the voucher that gives access to an option or the meal ticket has been lost, a new voucher/meal ticket won't be issued to the customer and the option/meal will not be refunded to the customer. Further to the loss of an option voucher/meal ticket, the customer will be able to buy the option/meal again onsite, but they won't be refunded for the new option/meal bought even if they finds their original voucher/meal ticket later after they has bought the option/meal again.

If you have booked with accommodation your accommodation contract is with the Tour Operater.

  1. Substitution

Where the Festivalgoer is prevented from proceeding with the holiday, he may transfer his booking, having first given the Organiser notice in writing of his intention to do so. The transferee of the Festivalgoer must accept these Booking Conditions and comply with any other requirements of the Organiser applicable to the holiday before the transfer can be completed.

A Festivalgoer who transfers a holiday booking shall be jointly and severally liable with the transferee for payment of any balance due in respect of the package and for the substitution fee as follows:

Weeks before departure             Substitution Fee

More than 10 weeks      Free, no charge applies.

Within 10 weeks             Free, no charge applies.

Tickets issued   50€ per person (100€ for substitution of the Group Leader)

Insurance is not transferable.

Where a booking is transferred in addition to the substitution fee any difference between the original price paid and the current price, at the time of the substitution request, of the same or an equivalent booking will be charged.

  1. Alteration by the Festivalgoer

If the Festivalgoer wishes to alter a holiday that has been confirmed, the Organiser and or the Tour Operator may facilitate that change at its discretion, if practicable. If the alteration is impracticable the original holiday arrangement shall continue to apply. If only some of the Festivalgoers booked request a practicable change, a price adjustment for all Festivalgoers on the same booking may be payable. If default is made by the Festivalgoer in complying with foregoing requirements, the Organiser and or the Tour Operator shall have the right to cancel the holiday in accordance with Clause 3 and the cancellation charges as provided for in Clause 3 are payable by the Festivalgoer. If the Festivalgoer use a discount code from one our partners and made changes after the booking is made and the code is used, the Organiser has the right to changes the prices accordingly.

  1. Special Requests

Special requests (e.g. ground floor accommodation, adjacent rooms, etc.) shall be communicated by the Festivalgoer in writing to the Tour Operator at the time of making the booking; The Tour Operator shall use reasonable endeavours to fulfil such requests. The granting of such requests is the sole responsibility of the property management. No guarantee is given to the Festivalgoer as to such special requests being fulfilled. No liability shall attach to the Organiser or the Tour Operator for failure to comply with a special request and such requests do not form part of the contract.

  1. Alteration/Cancellation by the Organiser or the Tour Operator

Without prejudice to the Festivalgoer’s statutory rights:

(a) The Organiser and or the Tour Operator reserve the right to alter, change, curtail or cancel a holiday.

(b) The Organiser and or the Tour Operator reserve the right to change the benefits to the passholder of the event pass at any time before or during the holiday

(c) At all times the organiser has to take into account local heath and safety directives, and should a venue reach its licensed capacity passholders may have to wait until some guests leave before being admitted.

(d) If as a consequence of "force majeure" (as hereinafter defined in subparagraph (h) of this clause), the Organiser and or the Tour Operator is obliged to curtail, alter, extend or cancel a holiday, the Festivalgoer shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of the said curtailment, alteration, extension or cancellation of the holiday. The organiser and or the Tour Operator is not liable for any loss, damage, injury, claim or action arising out of such force majeure, or such curtailment, alteration, extension or cancellation of the holiday.

(e) The Organiser requires a specific minimum number of bookings to operate a specific programme of holidays. The Organiser’s obligation to provide that programme shall be contingent upon the Organiser receiving and maintaining that number of bookings. In the event that the Organiser does not receive the minimum number of bookings or having received such a minimum number, has that number reduced by reason of cancellation or transfers by Festivalgoers or otherwise, the Organiser shall be entitled to cancel or curtail the relevant programme and the Festivalgoer shall not be entitled to make a claim for and the organiser shall not be liable for any loss, damage, injury or action arising as a consequence of cancellation or curtailment in these circumstances.

(f) If prior to the time of departure there is a cancellation, or a major change, such as a change of resort area, the organiser and or the Tour Operator shall, if practical, offer an alternative comparable holiday of at least similar standard or shall refund the Festivalgoer all monies paid. Unless within 7 days of issue of the offer of an alternative holiday it is declined by the Festivalgoer by email, the Organiser and or the Tour Operator shall assume that the Festivalgoer has accepted such offer and the Festivalgoer shall not be entitled to return of the payment made.

(g) Where the Organiser and or the Tour Operator makes a major change in the holiday as contemplated in subparagraph (f) of this clause the Festivalgoer shall be entitled to receive compensation in accordance to the scale set out in this sub-paragraph. No compensation shall be payable where the alteration is for reasons referred to in sub-paragraph (d) or (e) of this clause.

Weeks before departure             Compensation

More than 8 weeks         No Compensation

Within 8-7 weeks            10€ per person

Within 6-5 weeks            15€ per person

Within 4-3 weeks            20€ per person

Within 2 weeks 25€ per person

(h) In this contract, the term "force majeure" means Acts of God, natural disasters, adverse weather conditions. fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, riots, acts of war, civil commotion, exercise of legislative, municipal, military or other authority, strikes industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service supplier connected with a holiday, fraud perpetrated against the Organiser and or the Tour Operator or any other reason beyond the control of the Organiser and or the Tour Operator.

  1. Transfers

Transfer to and from the resort are by coach or mini-bus. The organizer accepts no liability for missed transfers due to the late arrival of flights or for missed flights due to the late arrival of the transfer at the airport.

10.Photography, Filming and Sound Recordings

As a condition of sale, event passholders consent to being photographed, filmed and or sound recorded as a participant for publication in any form of media including but not restricted to TV, Video, Webcast, Online Publishing and Print.

  1. Insurance

It is a condition of this contract that the Festivalgoer has travel insurance. The insurance policy should provide cover for personal injury, death, medical and repatriation costs in the countries which you intend to visit, together with cover for loss of baggage and valuables, personal liability, delay, cancellation, curtailment, missed departure, legal expenses and winter sports. It is the responsibility of the Festivalgoer to check that their insurance scheme provides the Festivalgoer with their desired level of cover.

The Carre Neige insurance only covers accident and injury whilst on the piste; it is not a travel insurance policy.

  1. Festivalgoer’s Responsibilities

The Festivalgoer shall check the confirmation of booking documentation immediately it is furnished to him. If the Festivalgoer considers any item is incorrect or has any query in relation to the contents he shall forthwith notify the Tour Operator of his concern.

The Festivalgoer is restricted by regulation of carriers and executive authority with regard to weight, type and contents of baggage which he may take on board any vehicles which will be used in connection with the holiday.

The Festivalgoer hereby agrees that he shall abide by all instructions or directions given by a member of the Organiser’s staff or any crew member of a vehicle used in connection with the holiday and hereby agrees to indemnify the Organiser against any loss or injury suffered or incurred by any other person as a consequence of the Festivalgoers failure to act in accordance with any such direction or instruction.

  1. Liability

The Organiser and or the Tour Operator shall not be liable for any damage caused to the Festivalgoer by the failure to perform the contract or the improper performance of the contract where the failure or the improper performance is due neither to any fault of the Organiser and or the Tour Operator nor to that of another supplier of services because:

(a) the failures which occur in the performance of the contract are attributable to the Festivalgoer;

(b) such failures are attributable to a third party unconnected with the provision of the services contracted for, and are unforeseen or unavoidable; or

(c) such failures are due to (i) unusual and unforeseeable circumstances beyond the control of the Organiser and or the Tour Operator or other supplier of services, the consequences of which could not have been avoided even if all due care had been exercised; or (ii) an event which the Organiser and or the Tour Operator or the supplier of the services, even with all due care, could not foresee or forestall. In the case of damage other than death or personal injury or damage caused by defamation or by the wilful misconduct or gross negligence of the Organiser and or the Tour Operator the amount of compensation which will be paid to the Festivalgoer will be limited to, in the case of an adult an amount equal to double the inclusive price of the holiday payable to the Organiser and or the Tour Operator, to the adult concerned and in the case of a minor an amount equal to the inclusive price of the holiday payable to the Organiser and or the Tour Operator, to the minor concerned. The Organiser and or the Tour Operator’s liability will not exceed any limitation applicable under any international convention governing or relating to the provision of the service complained of, even if that convention has not been ratified or applied in the Republic of Ireland.

  1. Online Booking, Payment or Website errors.

Any omission or error in any web page, booking confirmation, quotation, prices listed, prices charged or other communication issued by us may be corrected by The Organiser and or the Tour Operator without liability. The Organiser and or the Tour Operator will advise of any changes in your booking, or a quotation, as soon as is reasonably possible thereafter.

Any discount code provided by us or from one of our partners is only valid when the event pass, lift pass and accommodation are booked all together. Any offer cannot be used in conjunction with a separate offer or package.

  1. Complaints

If the Festivalgoer wishes to make a complaint in relation to a holiday, he must immediately inform the Organiser’s representative at the location where the Festivalgoer is when the complaint arises and shall, if the Organiser requires, complete a form setting out in detail the Festivalgoer complaint.

In addition, the Festivalgoer shall be obliged to confirm in writing to the Organiser any complaint within 28 days after his return to the port of departure or termination of the holiday whichever is the earlier.

  1. Governing Law

The contract arising from any confirmed holiday booking is to be interpreted under and is subject to, the laws of the Republic of Ireland

  1. Nullity

    If any obligation in these terms and conditions would be unenforceable or contrary to a provision of mandatory law or public order, this unenforceability or invalidity shall not affect the validity and enforceability of other provisions in the booking terms and conditions, nor of that part of the relevant provision that does not conflict with mandatory law or public order.